1. Full refund within 14 days of the first paid charge
If you request a refund within 14 calendar days of the first paid charge on your Focoach account, we will refund that first paid charge in full. The period starts with the actual first paid charge after the 7-day free trial, rather than the day the trial begins. This offer applies once per account and does not restart with monthly or annual renewals or cancellation and resubscription.
2. Monthly and annual renewal charges
Later monthly and annual renewal charges are normally non-refundable. Exceptions include cancellation, withdrawal, or refund rights under applicable law; greater protection offered by Paddle; duplicate or incorrect charges; and material product defects that prevent access to the advertised features. Contact support or Paddle if one of these applies.
This policy does not limit mandatory consumer rights. Where local rights or Paddle’s policies provide greater protection, that protection applies. Paddle’s discretionary refund review is separate from Focoach’s full-refund promise for the first paid charge above.
3. How to request a refund
Email inlaer@inlaer.com with your billing account email, Paddle transaction or receipt number, payment date, and request. Do not send your password, full card number, or security code. We use identifiable transaction details to verify the request date and relevant payment.
You can also request a refund using the support link in your Paddle receipt or at paddle.net. Paddle processes payments and refunds. The time for an approved refund to appear depends on Paddle and the payment provider, subject to any mandatory legal deadline.
4. Access after a refund
We process an approved full refund with Paddle and cancel the related subscription, ending paid access for the refunded billing period and future renewals. We confirm the actual refund approval and subscription outcome before notifying you; this does not mean funds appear instantly. Goals, the timer, and local records are separate from the refunded paid entitlement.
5. Trial and ordinary cancellation
The free trial lasts 7 days. Cancel before it ends to avoid the first paid charge. The monthly plan renews at US$10 after a recurring US$5 discount from US$15, and the annual plan renews at US$100 billed in full each year, until canceled and subject to any required renewal consent. The first paid charge on either plan has the same 14-day full-refund offer above. Checkout shows the final total and billing terms. Customers in South Korea must separately consent after following Paddle’s notice. Without that consent, the subscription ends when the trial ends, with no charge. Ordinary cancellation stops the next charge and preserves access through the current paid period when that payment has not been refunded.